SASSA Appeal for SRD R350 Declined Grant Online

Have you recently had your SASSA SRD R350 grant application declined? Don’t worry; you’re not alone, and there’s still hope. Understanding how to appeal a SASSA grant decision can help you get the financial aid you need. In this article, I’ll guide you through the steps to submit a successful SASSA appeal for R350 grant online, ensuring you have all the information required to navigate this crucial process.

Getting financial help from SASSA can be very important for many South Africans, especially in hard times. Social Relief of Distress grant is designed to provide relief to those who meet specific criteria, but even eligible applicants can sometimes face rejections. It’s important to know why your application was declined and what you can do to fix it.

By following the detailed steps and tips provided in this article, you’ll be well-equipped to handle the appeal process efficiently. Let’s get started on turning that decline into an approval!

SASSA Appeal

Why Your SASSA SRD R350 Grant Might Be Declined?

Understanding why your SASSA SRD grant application was declined is crucial for submitting a successful appeal. To find out the exact reason, you need to check the status of your SRD grant. The status page will show the reason for the declined grant for each month.

Understanding Sasa status check decline reason for Sassa appeal

For example, in the image below, the grant for May 2024 was declined due to “means_income_source_identified,” indicating that you have a monthly income exceeding R624.

Several other reasons might lead to the decline of your grant application, which are explained below:

Reason for Declined GrantExplanation
means income source identifiedYou have some means of income more than R624 per month.
identity verification failedYour identity records are not matching with the Department of Home Affairs. It usually occurs at this stage only when you have modified some information in your personal records with DHA.
exisiting sassa grantYou must be receiving some other sassa grant.
nsfas registeredYou are receiving benefits from national student fund aid scheme
self exclusionary response foundYou are receiving some grant that is more than R370 or you are staying in some government facility.
uif registeredYou are in receipt or eligible for unemployment insurance fund benefit. If you have not applied for it then do so to get UIF benefit.
gov payroll registeredYou are employed in a government organization.
age outside rangeYour age in that month might have fallen outside the required age for SRD grant.
referred linked risk mobileA fraudulent application has been received using the same phone number. Go and change your mobile number.
referred safpsYour identity data is registered as a perpetrator of fraud in the South African Fraud Prevention department. 

Once you have identified the reason for your grant’s decline and believe it is not applicable to you, you should appeal the decision

Checklist Before Starting the Appeal Procedure

Before you start the registration process for appeal of your declined SASSA SRD R370 grant which was previously famous as SRD R350 grant, it’s essential to ensure you complete the checklist. If you answer “Yes” to each question, then you should go ahead and appeal for your SRD grant.

  • Did you submit the application for Social relief of distress grant of R350?
  • Did you check your grant status, and does its outcome state “declined”?
  • Do you disagree with the stated reason for the decline?
  • Have you reviewed the eligibility criteria again and confirmed that you are eligible?
  • Is the information in your application up to date?
  • Are you appealing within 90 days of receiving the rejection notice?

Note: If your grant is rejected because your information is not up to date, ensure you update your information in the SRD grant application before lodging the appeal.

Step-by-Step Procedure to Submit SASSA Appeal for R350

SRD appeals are managed by the Department of Social Development (DSD) at the Independent Tribunal for Social Assistance Appeals (ITSAA). You have to lodge an appeal against the decision to ITSAA. Here’s a detailed, step-by-step guide to submitting your appeal online:

  • Visit Official SASSA Website: Go to srd.sassa.gov.za/appeals/appeal. This is the official portal for submitting your SRD grant appeals.
  • Enter Your Details: On the appeals page, provide your South African ID number and the phone number you used during your initial application. 
  • Request and Enter a PIN: You will receive a PIN on your registered phone number. Enter this PIN on the website to proceed to the next step.
  • Select the Month for Appeal: Select the month for which you are appealing the declined application. This is important if you have multiple declined applications and need to address each one separately. 
  • State Your Reason: Indicate the reason for your appeal. 
  • Submit and Wait: Submit your appeal once you have provided all the required information and explained your reason for appeal. You will need to wait for ITSAA to review your request.  ITSAA will let you know about their decision within 60 to 90 days after you submit the appeal.

Following these steps ensures that your appeal is properly submitted and reviewed by SASSA. It’s important to address any issues that led to the initial rejection

Note: Make sure to appeal for each month separately, as per ITSAA guidelines.

Submitting a Late Appeal to SASSA After 90 Days

As per SASSA guidelines, you must apply for an appeal within 3 months after getting a rejection for any month’s grant. But if you miss this deadline, there is still a chance that ITSAA might accept your appeal if you give a strong and convincing reason. To do this, you need to fill out the “Application for Condonation for Late Appeal” form and submit it to ITSAA.

In Section A of the form, enter your personal details, and in Section 2, state the reason for lodging the late appeal. You can send the form via email or visit ITSAA in person to complete the appeal procedure.

Tips for a Successful SRD Appeal

If you wish that your application gets a successful outcome then you need to be more careful while providing information. Read the following tips to help you in the appeal process:

  1. Lodge the appeal as soon as you receive notification of rejection from SASSA
  2. Double-check eligibility requirements
  3. Provide accurate, consistent and updated information
  4. Clearly state your reason for appeal
  5. Submit appeal within the deadline of 90 days
  6. Follow up with ITSAA if you do not receive any response from ITSAA within the expected timeframe
  7. Be patient and persistent 
  8. Keep records of all correspondence might be required in case appeal is also rejected

Checking Status of Your ITSAA Appeal

ITSAA usually informs you with the decision by SMS on your registered mobile number. In case, you do not receive the outcome of your appeal after 60 days then you should check the status of your submitted appeal online. Keep checking your status regularly until 90 days have passed. If the appeal decision is still pending then you should contact ITSAA directly and inquire about your appeal.

What if ITSAA Reject the Appeal?

Once the Independent Tribunal rejects your appeal, the decision is final. You cannot request reconsideration or lodge another appeal with SASSA or ITSAA for that month. If your wish is to challenge the ITSAA decision further, you must take the matter to the high court. You can file an application for judicial review within 180 days as per the Promotion of Administrative Justice Act, 2000.

However, I would personally advise against pursuing this route unless you are absolutely certain that the decision is incorrect. Legal proceedings can be time-consuming and costly. If you still wish to proceed, it’s advisable to seek legal advice from a professional lawyer.

ITSAA Contact Details

If you have any inquiry about SASSA appeal or you want to inquire about your pending appeal outcome, then do not hesitate and contact DSD, Independent Tribunal for Social Assistance Appeals (ITSAA) as per your convenient method.

  • Dial: (012) 312 7727
  • Fax: (086) 534 3124, (086) 216 371
  • Email: [email protected]
  • Address: Private Bag x 901, Pretoria, 0001

FAQs

SASSA will send you an SMS notification on your registered cellphone number if your grant appeal is approved.

You must apply for an appeal within 90 days from the date you receive the rejection SMS from SASSA.

SASSA takes 60-90 days to make their decision on your appeal. If you do not receive any response until 90 days then you should consider contacting them.

No, the decision made by ITSAA is final. You cannot submit another appeal to challenge it within ITSAA.

Yes, you can submit appeals for multiple months. Ensure that each appeal is submitted separately for the respective month.


Sifiso Andreas

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7 Comments

    1. If 90days have passed since you appealed and its still pending then contact SASSA and ask them about the situtation.

    1. If you appeal for a declined grant then it will stay pending. It takes 60 – 90 days for decision. If more than 3 months have passed then contact SASSA as soon as possible.

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