What is a SASSA Status Check Failed and How to Resolve it?
SASSA verifies the details of applicants through different methods. They use the Department of Home Affairs to cross-match the data of all the grant recipients. If you applied for a SASSA SRD grant but received an error “SASSA status check failed” or “identity verification failed”, it means there is any mistake in the provided information.
It can be a mistake like a typo in the name, surname, ID number, or phone number. By reviewing your information, you may improve your opportunities for obtaining grant payments. Let’s explore in this article the failed status, its reasons, and solutions.

How do I Fix Identity Verification Failed on SASSA?
What to do if SASSA status check failed? Follow this easy guideline to resolve status check issues, like “Status check failed or Identity verification failed SASSA”.
Identify the Cause
Gather Needed Documents
Submit Corrections
Follow Up on Re-Submitted Application
Note: Persistence is the key to overcoming failed status. You must pay attention to all the given instructions.
SASSA Status Check Failed Appeal for Reconsideration
Make an appeal for your SRD grant application by following these steps:
Why Does My SASSA Status Check Say Failed?
Questions arise like “when I check my SASSA status it says failed” and it is normal. There are some common reasons behind SASSA status check for r350 / r370 failed:

SASSA R370 Identity Verification Failed: It is a reason that happens due to a typing error or providing wrong information. Make sure to enter an accurate identity card, phone number, banking details, and other necessary documents.
Incomplete Information: This error occurs due to submitting an incomplete grant form. As a result, your SASSA status failed and your application for the SRD grant was denied.
Failed Eligibility Criteria: SASSA sets rules and requirements for every grant, and if the applicant does not meet the specific criteria, this problem happens. For instance, if you apply for a SASSA SRD grant, the major requirement is that you must not have income more than R624.
Banking details: Your bank details are also the major cause behind the decline of your grant application by SASSA. When your account is no longer active or you put the wrong branch code or account number, it leads towards rejection.
Technical issue: Sometimes SASSA status check failed due to some technical errors on the official website. It may be possible that the official website is under maintenance or experiencing high traffic.
Waiting period: The status may not be updated right away after making changes to your SASSA phone number for your application. We recommend waiting for 30 days to allow for the processing of your updated application.
Holding a job: This is a prompt reason for application rejection. Many applicants are working in government institutes while applying to SASSA; the department rejects the application.It is because the applicant is already registered for a government-funded grant and further applied for a SASSA grant.
Tips for Avoiding Failed SASSA Status Check
To avoid repeated errors, have a look at some tips:
Exploring Alternative Support If Failure Persists
Emergency support options are available. Your application issues are not resolved despite your best efforts.
Conclusion
Ensuring your SASSA grant application is accurate and complete is crucial for receiving the financial assistance you need. If your SASSA Status Check failed, don’t lose hope. By following the steps outlined in this article—identifying the cause, submitting corrections, and appealing if necessary—you can resolve the issue and secure your benefits.
Remember, persistence and attention to detail are key to overcoming these challenges. If problems persist, consider alternative support options while you work toward resolving your application. Stay informed, proactive, and don’t hesitate to seek help when needed—your grant is within reach!
FAQs

Editor at SGC
Sifiso Andreas
Hi! I’m Sifiso Andreas, with a background as a Grant Administrator at SASSA, I bring firsthand experience and deep knowledge of social welfare programs in South Africa. My goal is to help you navigate the complexities of social grants, scholarships, and government assistance with up-to-date resources and expert guidance. Join me for the latest updates and essential information on SASSA grants.
Hello plz can assist me to update bank details
My issue is that why others getting their payments of 350’s and i am not getting my payment incoming since last year November 2024 till now this year 2025 and i even fixed my Tymebank account number and app also of Tymebank i have a black Tymebank card gold card of Tymebank was aspired it’s now updated my new cell number is 0786987065 also update older number was 0630175938 for submitting fist time so help me to get paid so that i can live with my family kids and wife we depend on government 350
See the status of your SRD grant first and let me know what does it says.
Help me can i get r370 for tree month
what is the status of your grant?
It’s been two months I can’t get my srd payment and it approved even gave dates but it’s giving me and ID verification error I don’t know why because my details are correct
You need to do identity verification.
My SASSA wants a identity verification and I don’t understand 😕
do identity verification. See guide: SASSA ID Verification Link for SRD R370 Grant
I want to change my details to a new details cause I can’t remember my ols details. I would also want to make sure that it goes through my account which is also new
I want to change my details to a new details cause I can’t remember my ols details
If i check my status it fails
Please help me to fix my R370
My srd make identify verification failed
Can I get help with my R370 SRD grant
Can I get help I lost the number used for application what to do next
Hi if I log in an enter my application ID it says failed
If i log in..it says failed
Hii if i log in and enter my application is.it says failed
I applied for srd grant last year when I was school doing my matric , coz sassa cut me off when I turned 18 years,so I was at school and I depended on that child support grant,when I tried to apply for srd grant the system keeps on saying I’m already active but to my Suprise I’m not getting anything from sassa till today im struggling pliz help me, i finished school and not working though I passed but I’m failing to get a job I’ve tried to apply to different companies with no luck pliz help me.
Sassa change number
My ID verification failed I January but in Marc and Feb approve why?
My srd grant it’s been declined since from last on November
My 370 last year July I didn’t receive
Hi my sassa 370 of April says pending what should I do
Hi! Would you mind if I share your blog with my facebook group? There’s a lot of people that I think would really appreciate your content. Please let me know. Thanks
Can I get help with my R370 Grantn
what is the issue?
My 370 says failed when I check my status
My capitac account bank payment receivey payment sassa grant
good
My capitac account bank payment received
Hi if i log in and enter my aplication id…it says failed
My 370 is failed
Yes sir
Yes when I put my details it fail