Complete Your SASSA eKYC Online for SRD R370 Grant

If you are a SASSA SRD R370 grant beneficiary, you may have recently gotten an SMS asking you to complete your eKYC verification or maybe your payment was suddenly suspended with the status “awaiting identity verification.” If you do not complete your SASSA e-KYC, you could risk losing your monthly payment. That’s the last thing anyone wants.

In this guide, I’ll help you understand what the SASSA eKYC is, why it matters, and how you can complete it online from home. Let’s make sure you don’t miss a single cent from your SRD R370 grant because of this new system.

What is SASSA eKYC?

SASSA eKYC stands for “Electronic Know Your Customer.” It’s a digital way for SASSA to confirm that you are who you say you are. Instead of going to an office with documents, you verify your identity online using your ID number and a selfie.

This is part of SASSA’s effort to stop fraud, especially after many cases where people received grants using someone else’s identity. The eKYC system checks your face and ID to make sure everything matches.

It’s fast and paperless. But if you don’t do it when SASSA asks you, your grant might be paused.

Who Needs to Complete SASSA eKYC?

Not everyone is required to complete eKYC right away. Here’s who needs to pay attention:

New SRD applicants cannot receive their first payment without completing eKYC verification.
If you are beneficiary of SRD R370 grant and got an SMS from SASSA asking for e-KYC.
In case your SRD SASSA status changed to “awaiting identity verification”
If you have made some changes in ID details with the Department of Home Affairs.
If you want to change your banking details or phone number.

So if you haven’t got any eKYC request yet, don’t stress. But stay alert because SASSA is rolling this out slowly.

Importance of eKYC for SASSA Beneficiaries

This is not just a random update. eKYC verification protects your grant from fraudulent claims and identity theft. Previously, many people have complained about identity theft. Now with this system if someone tries to change phone number or banking details they again have to go through e-KYC.

Verified beneficiaries receive their R370 grants according to SASSA’s regular payment schedule without delays. Your personal information becomes more secure through biometric verification.

Completing eKYC also helps SASSA maintain accurate beneficiary records in their system. This reduces administrative errors that could lead to payment delays or suspensions. That’s why it’s so important to do it right when the system is working.

SASSA eKYC Verification Steps

Let me break down the eKYC process for you. It’s actually not so bad once you know what to expect.

Before You Start

Before you rush to the SASSA website, here is what you will need:

Your 13-digit South African ID number
A cellphone number that’s registered in your name
A phone with a working camera and internet access
A clean and well-lit space for taking a selfie

Step by Step Procedure

When functioning properly, eKYC is meant to be a fast, secure way to verify your identity remotely. Here’s how it works:

Visit the official SASSA e-KYC portal: https://srd.sassa.gov.za/sc19/ekyc/
Enter your ID number and cellphone number.
Receive a One-Time PIN (OTP) via SMS and enter it online.
Take and upload a selfie using your phone’s camera.
Submit your verification and wait for confirmation.

This process should only take a few minutes. When done correctly, it confirms your eligibility and unblocks any paused payments.

e-KYC status check

After you’ve submitted, you’re probably itching to know if everything went through, right? You can check your eKYC status online.

Visit eKYC portal again: https://srd.sassa.gov.za/sc19/ekyc/status
Proceed with entering your info again to see your eKYC status.
If it says “Verified,” then you’re done!
If it says “Pending” or “Failed,” you might have to redo it.

Give it 3 to 7 days for updates. If it takes longer, contact SASSA. If you want to do reverification that option is also available on the portal.

Common eKYC Issues

Not everything goes smoothly. These are some problems I’ve seen:

OTP not received: Sometimes, it delays or goes to the wrong number.
Camera permission: Check your device settings to ensure the browser has camera access enabled.
Selfie rejected: Maybe the lighting was poor or your face wasn’t clear.
Wrong ID or phone number: Double-check before submitting anything.

You can try again or contact SASSA at 0800-601011 if you get stuck.

Alternative Options When eKYC Fails

What if your phone doesn’t work? Or the system won’t let you in?

You do have some other options:

Local SASSA Office: You can go in person with your ID. This works, but be ready for a long queue. Office staff can help with biometric scanning using specialized equipment designed for difficult cases.
Contact SASSA: Use official contact info (call centre or email) to ask for help.
VPN: Sometimes using a VPN helps, especially if SASSA has weird network blocks. Make sure it’s a reputable one, though.
Try Off-Peak Hours: Like I said, weirdly enough, early mornings or late nights work better when everyone else is asleep.
Home Visits: Disability support services offer specialized help for beneficiaries with physical limitations. SASSA provides alternative verification methods for those who can’t complete standard biometric scanning.

Conclusion

If you’re asked to complete your SASSA eKYC, do it as soon as you can. I know it can be frustrating when the site doesn’t work or the photo fails. But don’t give up. Remember to prepare properly before starting – good lighting, clear ID documents, and stable internet connection make all the difference. Don’t rush through the process; take your time to ensure accuracy.

This is your grant. It helps you and your family. A few minutes of effort can save you a whole month of stress and missed payments. If you are stuck at some point comment below or reach out to SASSA directly for help.

FAQs

e-KYC stands for Electronic Know Your Customer. Now SASSA is using this system to verify your identity online using your ID and a selfie.

Visit the eKYC portal at srd.sassa.gov.za/sc19/ekyc, enter your ID and cellphone number, then follow the prompts to complete identity verification with a selfie.

Yes, if you can’t complete eKYC online, you can visit your nearest SASSA office for in-person biometric verification.

If SASSA asks you to complete it and you don’t then your SRD R370 grant payments will be suspended until you successfully complete the verification process.

Yes, SASSA uses secure encryption technology to protect your biometric data and personal information during the verification process.

It means something was not right with your info or your verification. Redo verification or contact SASSA.