SASSA Change Phone Number: Easy Guide to Update SRD Contact Details
Sometimes, changing your SASSA phone number is necessary. Maybe you lost your phone with sim that was registered with SASSA, switched to a new sim, or simply need to update your contact details. Whatever the reason is, it is important to make sure that your SASSA contact information is correct so you don’t miss any important messages or payment dates.
In this article, you will find an easy procedure about sassa change phone number. Whether you are trying to update your SRD R370 grant mobile number with or without your application ID, or if you need to know how to update your cell number for any other SASSA grant, I have got you covered. It might seem complicated, but with right tips, you will get it done quickly.
Don’t let outdated contact details put your SASSA benefits at risk. Lets dive in and make sure your contact information is accurate so you can continue receiving your SASSA benefits without any issues!

Reasons to Update Your SASSA Phone Number
To receive timely notifications regarding your Social Relief of Distress (SRD) grant from SASSA, you must have a working and updated cellphone number registered with SASSA. Here are several reasons why you might need to update your phone number as soon as possible:
How to Change SRD Phone Number Online?
You can easily change your cell phone number for SRD R370 grant (previously known as R350 grant) using SASSA official dedicated portal for Social Relief of Distress grant. This procedure of changing phone number for SRD grant requires South African ID number and application ID of your SRD grant. Follow this step-by-step guide;

By following these simple steps, you can quickly update your SRD phone number online and ensure that you continue receiving important notifications from SASSA.
Note: Please Note SASSA only allows you to request phone number change once every 24 hours.
How to Change SRD Phone Number without Application ID Online?
Losing your application ID for SRD grant doesn’t mean you are out of options, you can still change your phone number online. The app ID is a 6-digit code assigned to you when you first applied for the SRD grant, and it’s crucial for managing your application details. But if you don’t have it on hand, there’s an easy way to retrieve it. Follow the steps to retrieve application ID for srd change cellphone number online.
Step 1: Retrieve Your Application ID
First, you’ll need to retrieve your lost application ID.
Step 2: Update Your SRD Phone Number
Once you have your application ID, you can proceed with SASSA change phone number online. Return to my above mentioned procedure to change R350 phone number. Enter your 13-digit ID number, the app ID you just retrieved, and follow along with rest of the procedure.
SASSA Change Phone Number Offline
If you do not have access to Internet, no worries you can still change your phone number either by calling SASSA helpline or by Visiting SASSA nearest office.
Change Number by Calling SASSA Helpline
First, you’ll need to retrieve your lost application ID.
Change Number by Visiting Nearest Office
If you prefer to handle your SASSA phone number change in person or you are having trouble updating your number online then visiting your nearest SASSA office is a reliable option. Here is a step-by-step guide on how to update your number by visiting a SASSA office. First, find a SASSA office close to where you live. Make sure to go there during their working hours.
How to Change SASSA Cellphone Number for Other Social Grants?
If you wish to change your phone number to receive SASSA notifications for other social grants like; old age grant, disability grant, children grant, foster child grant, care dependency grant, or grant-in-aid, then follow this procedure;
Is Biometric Verification Compulsory for Mobile Number Update?
Yes, SASSA requires biometric verification when you want to change your registered mobile number for the SRD R370 Grant. After you’ve initiated the SASSA change number request using any of the methods I mentioned earlier, SASSA will receive your request. Next, they will ask for biometric verification, especially if you haven’t completed it before.
You will receive two SMS notifications from SASSA. One of these messages will contain a link for biometric verification through a facial recognition system. You will need a smartphone with a good camera and enough lighting to capture your facial details accurately.
If you don’t complete the biometric verification, you might face delays or be unable to update your number. This could lead to an issue to collect your grant payments on time or sassa might cancel your grant.
So, when SASSA requests your fingerprints or facial recognition during the mobile number update process, remember it’s for your own security to avoid any unauthorized access. SASSA is committed to protecting you and ensuring your grants are delivered to the right person—you!

Important Reminders for Beneficiaries
Conclusion
I hope this guide makes it easier for you to update your SASSA phone number. It might seem like a small task, but keeping your contact details up to date is important to make sure you don’t miss any important information or payments. If you are stuck at any point or have any questions, don’t hesitate to reach out to SASSA. You can also comment here, I’m here to help you stay on track with your benefits!
FAQs

Editor at SGC
Sifiso Andreas
Hi! I’m Sifiso Andreas, with a background as a Grant Administrator at SASSA, I bring firsthand experience and deep knowledge of social welfare programs in South Africa. My goal is to help you navigate the complexities of social grants, scholarships, and government assistance with up-to-date resources and expert guidance. Join me for the latest updates and essential information on SASSA grants.
Helo I need help im straggling to get verication identity
Did you request identity verification link?
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Good evening can I please get some assistance please, I did an appeal for September 2024 to date I got no feed back, when check my status before proceeding with the appeal it stated declined other income
Then this year from January 2025 I have been collecting my R370 ,but come may 2025 I get the same notification it’s declined other income,I’m unemployed for the past 2 1/2years I’m not getting any other income .please can u help cause the call center I get no help.
Lastly on Facebook there’s a link where a person can change their number is it legitate?
If sassa detects any amount more than R624 has been transferred to any bank account linked to your ID. They will decline with reason “means income source identified”.
Lastly on Facebook there’s a link where a person can change their number is it legitate?
I can not comment on this may be he is legit insider but more often they are scammers, asking for money.
I want to register my post bank account
There is a complete guide avaialble for changing banking details. Follow that one.
I don’t get my R350
decline reason?
I want to change numbers for 370
Follow the above-mentioned procedure.
I’ve lost my number so i need to change it, I got a new number now
I been trying to change my phone number because I lost my old phone
if you rember your application id then you can easily change.
What can I do to receive my 370 please help me am struggling
please mention your decline reason
I lost My Sim card now I want to change the old number
if you remember your application id then follow above steps
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I lost my phone
I’ve been trying to change number it keep on fail, fail and failing
Try to complete identity verification first.
Please help my change number
I want to change a number.bcz I’ve lost my phone so .now if I want reapply it doesn’t work .and I don’t remember my number now
Please help my change my number because someone has already applied for me and I don’t know who it is
I haven’t received my March ND April payment when I check it did go through but it’s not in my bank or even on my bank statement what do I do
Sassa branches refuse to help us i been to three diferent branches they dont even let us enter inside once you mention 370 they tell you to call helpline which has failed to send me a sms since june2024 the online option says faild after putting all the details requested something corrupt is once again happening and the poor pay the price once again
I would say file a complain on email to higher authorities. See their contact details.
Hellow I want to change my old number I lost it please
Help me please
Hello i will like to change my numbers because i lost my previous number so i want to change those old one wth the new one
Follow procedure mentioned above. If you face any issue then mention here.
My child support I apply from last year until now my child support say system is offline sometimes say system is delaying
I lost my phone number and my 6 digit code how can I change that
Hi, I have been trying to change my number but after putting my ID NO and Application ID when I press submit it says failed, I have been trying to change for days now, what could be the problem?
Disapering
I lost my previous sim card
I lost the old Sim card I want to change that number
I want to change my number
I also want to change the number
Get a new number and change your number is SRD application using above mentioned info.
I lost my phone number and I need to change how can I change
procedure is mentioned above.
I lost sim card
Hello sir/Mrs I need I lost sim card I need to change cellphone number
IChanged SIM card
I loss my sim card
I dont know my old number of 370 want a new num how do I do that
Yes
Hi I need to change srd 350 registration number
How to change the number
Yes what can I do
Even now ididn’t got 350 why because I’m not worked
IWANT TO CHANG MY NUMBER
did you try the above mentioned procedure
What can I do to change my number because sim card lost
Yes
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I want to change my phone number because I forgot my phone number and my beneficiary id application number
I want to change my number I can’t please help I lost my Sim card
Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.
Change number
Yes
How to change the number
My concern is that this month May I didn’t get paid R370 I don’t know the reason
So please I need that money
Hi l want to identity verification to me
Motsatsi Josephine kgatle ld 0503301***087
Phone number 076 0** 3362
I want to change my number as soon as i enter the id and application id it says failed I have been trying for a while now and I do have my proper 6digit AppId number why is it failing?
How to change old number for 370 srd I’m lost my phone
I need help please
I have lost my phone number and I willing to take a new number for srd sassar350
I lost my number
I need help
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follow the steps mentioned above
Come to my inbox I will help you
Change cellphone number
I lost my number ineed to change
Yes
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Please
Hi I need an assistance for receive my srd grant but I can’t receive it because of bank details
update your bank details then. How to Change Banking Details for SASSA R370 Grant in 2025
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My child support I apply from last year until now my child support say system is offline sometimes say system is delaying
I will like to be assisted plz I’ve been trying for years now
I will like to change my number because I lost my previous number
Change number and put this 0657351346.
0010256118083 :ID number
Name:Akhona
Surname: Nkumanda
Sorry Akhona I can not do it for you. Follow the procedure mentioned above to do it.
Wanna my receive my new number for 350grand , my number 065 735 1346
Name: Akhona
Surname:Nkumanda
ID number:0010256118083
I want to change my old number to new
I want change my old number bcz is no longer active anymore
Provide old number in order for sassa to be able to update your contact details.
Hi I like to change my number
I want to chang my cell number to R370
I want to change my cell number to R370
I would like to change my 370 number
I want to check my account n
Change number
I would like to change my phone number n I have been trying for over months
Make sure to do identity verification as well before trying to change your number. https://sassagrantcheck.co.za/sassa-id-verification-link/
Still having certificate
Change contact update
Help please
I don’t get paid
I want to change my phone number
I lost my som card in 2021 now i want to this number I’m using now
Follow the procedure mentioned above if you face any issue then let me know.
Ok
Change Details
Can you help me
This online srd it’s failing ppl bcz this thing of ID verification it’s not going through you wil wait for years to get sms to verifying it n you end up not getting it mxm
For verification, if you are not receiving link then you can visit the nearest office as well.
Can you check my status with out a number
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1616640993
My payment date plz
Sassa did not helped me to change my numbers
Follow the procedure mentioned above if you face any issue then let me know.
Hi I lost my phone number it long time now I have new number
if you remember your application id then you can change your phone number.
I am constantly invstigating online for ideas that can facilitate me. Thx!
Bangalong
Po box 420
Lephalale
0555
Hi I would like to change my number it’s been months now not getting any Sassa link
I lost my phone number
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0637676639
I lost my phone
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Hi I would like to change my phone number n I have been trying for over months
If you are facing Invalid error. THen please contact SASSA offical helpline or visit nearest office. There is no online soultion for that fix.
We’d
I lost my number
Please send me srd sassa verification on 0792508725
help me identify verification
My sassa grant sa s i filed
Good answer it also helped me as well
I want to change number an bank
Hey there please help me change my number for my srd grant
I need register
Yes
I ve been trying more than a mont to change number i didn’ t get any help
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Hi, I’m trying to change my number cause I lost the number which I’ve registered with. I did follow the instructions but it still asks me to enter the App Id.
I lost my Sim card now I want to change my number can I have a link to change it now
Hi I would like to change my phone number n I have been trying for over a year now
If you are trying to change sassa number online and receving error “failed” then you should visit sassa office or contact on sassa official helpline number to change your number.
Lost my number
S 132 Sonwabile Drive Old Crossroads
Nyanga
Cape Town
7750
Good morning sir or madam my name is lulama mfundisi I have lost my number
Lost a simcard
Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.
@Sifiso Andreas
Hi,I need your help..My status has been on Pending for more than it usually does .. by now I’d have received my paydate long ago…Please help me..I can’t miss this month’s payment
Mmmm I can’t use it to for now not available now
I ve been trying more than a mont to change number i didn’ t get any help
Need to change my fone number