SASSA Change Phone Number For SRD Grant

bySifiso Andreas Last updated on:

Sometimes, changing your SASSA phone number is necessary. Maybe you lost your phone with sim that was registered with SASSA, switched to a new sim, or simply need to update your contact details. Whatever the reason is, it is important to make sure that your SASSA contact information is correct so you don’t miss any important messages or payment dates.

SASSA has now implemented biometric identity verification as a compulsory requirement for all phone number changes. This means you’ll need to complete a face scan verification process to prove your identity before updating your contact details.

In this article, you will find an easy procedure about sassa change phone number using the new biometric system. Whether you are trying to update your SRD R370 grant mobile number with or if you need to know how to update your cell number for any other SASSA grant, I have got you covered. While the process now includes additional security steps, with the right tips, you will get it done quickly.

SASSA Change Phone Number

Reasons to Update Your SASSA Phone Number

To receive timely notifications regarding your Social Relief of Distress (SRD) grant from SASSA, you must have a working and updated cellphone number registered with SASSA. Here are several reasons why you might need to update your phone number as soon as possible:

  • Lost or Stolen Phone: If a snatcher steel your phone or you lost it somewhere, you must immediately update your number to protect your personal information.
  • New SIM Card: When you switch to a new telecom carrier then make sure to update your number with SASSA.
  • Captured number wrong: If you accidentally did some mistake while providing the smart phone number when applying for your grant. Either you typed it incorrectly or SASSA may have recorded it wrong, and now you need to correct it.
  • Used Someone Else’s Number: If you used a friend’s or family member’s phone number when applying for your grant and no longer have access to that number, you need to update it to your own.
  • Privacy Concerns: If you receive OTP from SASSA without your own request this means someone is trying to access your SASSA account, you must update your phone number to ensure privacy of your data.
  • Verification Issues: If you are experiencing issues with receiving OTPs then updating your cell number might resolve these problems.

How to Change SRD Phone Number Online? (Updated 2025)

SASSA has introduced a new e-KYC system which will require you to verify your identity for changing phone numbers on SRD grants. The old method using the srd.sassa.gov.za/sc19/contact no longer works. Here’s the updated step-by-step process:

Step 1: Access the New Portal

Visit the official SASSA mobile number update page: https://srd.sassa.gov.za/sc19/mobile-number-update

Step 2: Enter Your Details and Select Reason

  1. Provide your 13-digit South African ID number
  2. Select your reason for mobile number update from these options:
    • Lost phone
    • Used third party phone
    • New phone
    • Captured number wrong

Step 3: Identity Verification Process

  1. A popup will appear asking for identity verification
  2. Click on “Verify Identity” to proceed
  3. The system will request camera access – click “Enable camera”

Step 4: Biometric Verification (Liveness Validation)

  1. You’ll be taken to the “Liveness Validation” page
  2. Read the instructions carefully:
    • Do’s: Remove hats, scarves, glasses, or hair covering your face; Keep your head steady; Ensure your entire face is in-frame
    • Don’ts: Don’t talk during the scan; Don’t scan in dark areas or under low lighting
  3. Click “Let’s begin” to start the verification process

Step 5: Face Scan Process

  1. The camera will activate with an oval frame
  2. Position your face in the oval frame as instructed (“Put your face in the oval”)
  3. Hold still while the screen flashes and scans your face
  4. The system will automatically capture your photo once properly positioned

Step 6: DHA Records Verification

The system will automatically check your photo against Department of Home Affairs (DHA) records for verification.

Step 7: Complete the Update

If verification is successful:

  1. You’ll be taken to a new page to enter your new phone number
  2. Enter your new mobile number
  3. You’ll receive an OTP (One-Time PIN) on your new number
  4. Enter the OTP to complete the process
  5. Your phone number has been successfully updated
Steps to change srd phone number with identity verification

By following these simple steps, you can quickly update your SRD phone number online and ensure that you continue receiving important notifications from SASSA.

Note: No application ID is required for this new process, unlike the previous system.

What If Biometric Verification Fails?

If you see “Verification Unsuccessful” with the message: “The photo provided does not match the records at the Department of Home Affairs,” you’ll need to:

  • Visit your nearest DHA office to update your records
  • Once your records are updated at DHA
  • Return to the SRD website and restart the phone number change process
Facial recognition unsuccessful

SASSA Change Phone Number Offline

If you do not have access to Internet, no worries you can still change your phone number either by calling SASSA helpline or by Visiting SASSA nearest office.

Change Number by Calling SASSA Helpline

First, you’ll need to retrieve your lost application ID.

  • Pick up your phone and call 0800 60 10 11. This is the SASSA helpline number, and it’s free to call. Try to call during the day to get help faster.
  • When you get through, tell the SASSA agent that you want to change the phone number for your SRD grant. They will ask for your 13-digit South African ID number and the phone number you used when you applied. Make sure you have this information ready.
  • The agent might ask you some more questions to make sure it’s really you. They might ask for your name, date of birth, or other details. Answer these questions so they can help you.
  • Once they confirm the details then agent will start the process to change your phone number. It might take a few days for SASSA to update it, so keep an eye on your phone for any notifications.

Change Number by Visiting Nearest Office

If you prefer to handle your SASSA phone number change in person or you are having trouble updating your number online then visiting your nearest SASSA office is a reliable option. Here is a step-by-step guide on how to update your number by visiting a SASSA office. First, find a SASSA office close to where you live. Make sure to go there during their working hours.

  • Make sure to carry South African ID, old phone number and new phone number. You will need these to update your details.
  • Tell the staff that you need to change your phone number. They will give you a form to fill out with your new number and some other details. Fill out the form carefully.
  • Give the completed form back to the staff. They might ask you a few questions for identity verification to make sure everything is correct. Once they confirm your information, they will update your number.
  • After the update, SASSA will send a confirmation message to both your old and new phone numbers. This shows that your number has been changed successfully. Keep your new number safe and don’t share it with others to avoid any problems.

How to Change SASSA Cellphone Number for Other Social Grants?

If you wish to change your phone number to receive SASSA notifications for other social grants like; old age grant, disability grant, children grant, foster child grant, care dependency grant, or grant-in-aid, then follow this procedure;

  • Login to SASSA Services Portal
  • Navigate to “Manage My Personal Information”
  • Change your old phone number with your new one.
  • An OTP will be sent to old cell phone number to confirm the update.
  • After entering the OTP, save your changes. Your new number will be updated right away, so you won’t miss any important notifications from SASSA.

Is e-KYC Compulsory for Mobile Number Update?

Yes, SASSA requires e-KYC when you want to change your registered mobile number for the SRD R370 Grant. After you’ve initiated the SASSA change number request using any of the methods I mentioned earlier, SASSA will receive your request. Next, they will ask for biometric verification, especially if you haven’t completed it before.

If you don’t complete the biometric verification, you might face delays or be unable to update your number. This could lead to an issue to collect your grant payments on time or sassa might cancel your grant.

So, when SASSA requests your fingerprints or facial recognition during the mobile number update process, remember it’s for your own security to avoid any unauthorized access. SASSA is committed to protecting you and ensuring your grants are delivered to the right person—you!

Important Reminders for Beneficiaries

  • Allow 2 weeks processing time for SASSA to update your phone number change request.
  • SASSA allows one request per day for every beneficiary to change phone number.
  • If you face any problems on the SASSA website while trying to update your phone number, don’t panic; technical glitches are common, and trying again after a short wait often fixes the issue.
  • Make sure you enter your new sim number correctly to avoid missed messages and delays in your grant payments.
  • Remember to keep your application ID secure, as losing it can make updating your details or checking your status difficult.
  • If you can’t use your old sim, consider getting a new SIM with the same number, which may be easier than changing your number with SASA.
  • After updating your phone number, check to ensure the change has been made correctly by using the SASSA status portal or contacting their call centers.
  • The new biometric system significantly improves security by ensuring only legitimate grant holders can change contact details.

Conclusion

I hope this guide makes it easier for you to update your SASSA phone number using the new biometric verification system. The process has been enhanced for better security, and while it requires additional steps, it ensures that only you can modify your contact information.If you are stuck at any point or have any questions, don’t hesitate to reach out to SASSA. You can also comment here, I’m here to help you stay on track with your benefits!

FAQs

SASSA usually takes up to two weeks to process and update your srd change number request.

No, the new biometric verification system does not require your application ID. You only need your South African ID number.

If verification fails, you need to visit your nearest DHA office to update your records, then try the process again.

Sassa change phone number is only required when you don’t have access to your previous number like in case of lost phone or change sim card.

No, SASSA does not allow phone number changes via email. You must update your number through the official SASSA channels, such as their website, helpline, or by visiting a SASSA office.

If your number was stolen or hacked, immediately update your contact details with SASSA using the official channels and report the stolen number.

Common issues include poor lighting, unstable internet connection, or outdated records at DHA. Ensure good lighting and stable connection, or visit a SASSA office for assistance.

If you’re not receiving the OTP, make sure your phonenumber is correct and has network coverage.

Go to website SRD Application ID Check. Enter your ID number and cellphone number and click submit. It will show you your app ID.

Sifiso Andreas

Editor at SGC

Sifiso Andreas

Hi! I’m Sifiso Andreas, with a background as a Grant Administrator at SASSA, I bring firsthand experience and deep knowledge of social welfare programs in South Africa. My goal is to help you navigate the complexities of social grants, scholarships, and government assistance with up-to-date resources and expert guidance. Join me for the latest updates and essential information on SASSA grants.

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166 Comments

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  5. Good evening can I please get some assistance please, I did an appeal for September 2024 to date I got no feed back, when check my status before proceeding with the appeal it stated declined other income
    Then this year from January 2025 I have been collecting my R370 ,but come may 2025 I get the same notification it’s declined other income,I’m unemployed for the past 2 1/2years I’m not getting any other income .please can u help cause the call center I get no help.

    Lastly on Facebook there’s a link where a person can change their number is it legitate?

    Reply

    1. If sassa detects any amount more than R624 has been transferred to any bank account linked to your ID. They will decline with reason “means income source identified”.
      Lastly on Facebook there’s a link where a person can change their number is it legitate?
      I can not comment on this may be he is legit insider but more often they are scammers, asking for money.

      Reply

  13. I truly appreciate this post. I have been looking all over for this! Thank goodness I found it on Bing. You have made my day! Thanks again

    Reply

    1. I want to change a number.bcz I’ve lost my phone so .now if I want reapply it doesn’t work .and I don’t remember my number now

      Reply

    2. Please help my change my number because someone has already applied for me and I don’t know who it is

      Reply

  17. I haven’t received my March ND April payment when I check it did go through but it’s not in my bank or even on my bank statement what do I do

    Reply

  18. Sassa branches refuse to help us i been to three diferent branches they dont even let us enter inside once you mention 370 they tell you to call helpline which has failed to send me a sms since june2024 the online option says faild after putting all the details requested something corrupt is once again happening and the poor pay the price once again

    Reply

  19. Hello i will like to change my numbers because i lost my previous number so i want to change those old one wth the new one

    Reply

      1. My child support I apply from last year until now my child support say system is offline sometimes say system is delaying

        Reply

      3. Hi, I have been trying to change my number but after putting my ID NO and Application ID when I press submit it says failed, I have been trying to change for days now, what could be the problem?

        Reply

  21. excellent points altogether, you just gained a new reader. What would you recommend in regards to your post that you made a few days ago? Any positive?

    Reply

    1. I want to change my phone number because I forgot my phone number and my beneficiary id application number

      Reply

    1. Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.

      Reply

      3. My concern is that this month May I didn’t get paid R370 I don’t know the reason
        So please I need that money

        Reply

        1. Hi l want to identity verification to me
          Motsatsi Josephine kgatle ld 0503301***087
          Phone number 076 0** 3362

          Reply

      4. I want to change my number as soon as i enter the id and application id it says failed I have been trying for a while now and I do have my proper 6digit AppId number why is it failing?

        Reply

  23. Hi I need an assistance for receive my srd grant but I can’t receive it because of bank details

    Reply

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    1. My child support I apply from last year until now my child support say system is offline sometimes say system is delaying

      Reply

  28. Wanna my receive my new number for 350grand , my number 065 735 1346

    Name: Akhona
    Surname:Nkumanda
    ID number:0010256118083

    Reply

  38. This online srd it’s failing ppl bcz this thing of ID verification it’s not going through you wil wait for years to get sms to verifying it n you end up not getting it mxm

    Reply

    1. For verification, if you are not receiving link then you can visit the nearest office as well.

      Reply

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      1. Hi im ben i lost a sim i register sassa with 3yrs ago now that number they close it is no longer working so i want to changed to a new one help plz

        Reply

  49. Valuable information. Lucky me I found your site by accident, and I am shocked why this accident did not happened earlier! I bookmarked it.

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  50. Thanks for another informative blog. Where else could I get that type of information written in such an ideal way? I have a project that I am just now working on, and I’ve been on the look out for such info.

    Reply

    1. If you are facing Invalid error. THen please contact SASSA offical helpline or visit nearest office. There is no online soultion for that fix.

      Reply

  53. You made some nice points there. I did a search on the issue and found most people will agree with your site.

    Reply

    1. Hi, I’m trying to change my number cause I lost the number which I’ve registered with. I did follow the instructions but it still asks me to enter the App Id.

      Reply

        1. Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.

          Reply

      5. @Sifiso Andreas

        Hi,I need your help..My status has been on Pending for more than it usually does .. by now I’d have received my paydate long ago…Please help me..I can’t miss this month’s payment

        Reply

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