SASSA Change Phone Number: Easy Guide to Update SRD Contact Details
Sometimes, changing your SASSA phone number is necessary. Maybe you lost your phone with sim that was registered with SASSA, switched to a new sim, or simply need to update your contact details. Whatever the reason is, it is important to make sure that your SASSA contact information is correct so you don’t miss any important messages or payment dates.
In this article, you will find an easy procedure about sassa change phone number. Whether you are trying to update your SRD R370 grant mobile number with or without your application ID, or if you need to know how to update your cell number for any other SASSA grant, I have got you covered. It might seem complicated, but with right tips, you will get it done quickly.
Don’t let outdated contact details put your SASSA benefits at risk. Lets dive in and make sure your contact information is accurate so you can continue receiving your SASSA benefits without any issues!

Reasons to Update Your SASSA Phone Number
To receive timely notifications regarding your Social Relief of Distress (SRD) grant from SASSA, you must have a working and updated cellphone number registered with SASSA. Here are several reasons why you might need to update your phone number as soon as possible:
How to Change SRD Phone Number Online?
You can easily change your cell phone number for SRD R370 grant (previously known as R350 grant) using SASSA official dedicated portal for Social Relief of Distress grant. This procedure of changing phone number for SRD grant requires South African ID number and application ID of your SRD grant. Follow this step-by-step guide;

By following these simple steps, you can quickly update your SRD phone number online and ensure that you continue receiving important notifications from SASSA.
Note: Please Note SASSA only allows you to request phone number change once every 24 hours.
How to Change SRD Phone Number without Application ID Online?
Losing your application ID for SRD grant doesn’t mean you are out of options, you can still change your phone number online. The app ID is a 6-digit code assigned to you when you first applied for the SRD grant, and it’s crucial for managing your application details. But if you don’t have it on hand, there’s an easy way to retrieve it. Follow the steps to retrieve application ID for srd change cellphone number online.
Step 1: Retrieve Your Application ID
First, you’ll need to retrieve your lost application ID.
Step 2: Update Your SRD Phone Number
Once you have your application ID, you can proceed with SASSA change phone number online. Return to my above mentioned procedure to change R350 phone number. Enter your 13-digit ID number, the app ID you just retrieved, and follow along with rest of the procedure.
SASSA Change Phone Number Offline
If you do not have access to Internet, no worries you can still change your phone number either by calling SASSA helpline or by Visiting SASSA nearest office.
Change Number by Calling SASSA Helpline
First, you’ll need to retrieve your lost application ID.
Change Number by Visiting Nearest Office
If you prefer to handle your SASSA phone number change in person or you are having trouble updating your number online then visiting your nearest SASSA office is a reliable option. Here is a step-by-step guide on how to update your number by visiting a SASSA office. First, find a SASSA office close to where you live. Make sure to go there during their working hours.
How to Change SASSA Cellphone Number for Other Social Grants?
If you wish to change your phone number to receive SASSA notifications for other social grants like; old age grant, disability grant, children grant, foster child grant, care dependency grant, or grant-in-aid, then follow this procedure;
Is Biometric Verification Compulsory for Mobile Number Update?
Yes, SASSA requires biometric verification when you want to change your registered mobile number for the SRD R370 Grant. After you’ve initiated the SASSA change number request using any of the methods I mentioned earlier, SASSA will receive your request. Next, they will ask for biometric verification, especially if you haven’t completed it before.
You will receive two SMS notifications from SASSA. One of these messages will contain a link for biometric verification through a facial recognition system. You will need a smartphone with a good camera and enough lighting to capture your facial details accurately.
If you don’t complete the biometric verification, you might face delays or be unable to update your number. This could lead to an issue to collect your grant payments on time or sassa might cancel your grant.
So, when SASSA requests your fingerprints or facial recognition during the mobile number update process, remember it’s for your own security to avoid any unauthorized access. SASSA is committed to protecting you and ensuring your grants are delivered to the right person—you!

Important Reminders for Beneficiaries
Conclusion
I hope this guide makes it easier for you to update your SASSA phone number. It might seem like a small task, but keeping your contact details up to date is important to make sure you don’t miss any important information or payments. If you are stuck at any point or have any questions, don’t hesitate to reach out to SASSA. You can also comment here, I’m here to help you stay on track with your benefits!
FAQs

Editor at SGC
Sifiso Andreas
Hi! I’m Sifiso Andreas, with a background as a Grant Administrator at SASSA, I bring firsthand experience and deep knowledge of social welfare programs in South Africa. My goal is to help you navigate the complexities of social grants, scholarships, and government assistance with up-to-date resources and expert guidance. Join me for the latest updates and essential information on SASSA grants.
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I want to change my number I can’t please help I lost my Sim card
Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.
Hi I need an assistance for receive my srd grant but I can’t receive it because of bank details
update your bank details then. How to Change Banking Details for SASSA R370 Grant in 2025
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0010256118083 :ID number
Name:Akhona
Surname: Nkumanda
Sorry Akhona I can not do it for you. Follow the procedure mentioned above to do it.
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Name: Akhona
Surname:Nkumanda
ID number:0010256118083
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I want to check my account n
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Make sure to do identity verification as well before trying to change your number. https://sassagrantcheck.co.za/sassa-id-verification-link/
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I don’t get paid
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Follow the procedure mentioned above if you face any issue then let me know.
Change Details
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For verification, if you are not receiving link then you can visit the nearest office as well.
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If you are facing Invalid error. THen please contact SASSA offical helpline or visit nearest office. There is no online soultion for that fix.
We’d
I lost my number
Please send me srd sassa verification on 0792508725
help me identify verification
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I want to change number an bank
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I need register
Yes
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Hi, I’m trying to change my number cause I lost the number which I’ve registered with. I did follow the instructions but it still asks me to enter the App Id.
I lost my Sim card now I want to change my number can I have a link to change it now
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If you are trying to change sassa number online and receving error “failed” then you should visit sassa office or contact on sassa official helpline number to change your number.
Lost my number
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Nyanga
Cape Town
7750
Good morning sir or madam my name is lulama mfundisi I have lost my number
Lost a simcard
Follow the guide above. Use your application ID of SRD grant and 13 digit ID number. If still having issue call helpline 0800 60 10 11.
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